What I administer
I run the Microsoft cloud stack end to end: identity, productivity, servers, and the network that ties them together.
01 Microsoft 365 Administration
Tenant operations, Exchange Online, Teams, OneDrive, SharePoint, licensing, and full user lifecycle management across multi-site environments.
02 Entra ID / Azure AD
Identity and access management: MFA, Conditional Access, group management, and PowerShell-based administration for secure sign-in.
03 Windows Server & AD
Active Directory user administration, DNS, DHCP, Group Policy, and troubleshooting of domain-joined systems.
04 Networking & Support
VPN, Wi-Fi, and TCP/IP troubleshooting with SLA-driven incident management for remote, distributed teams.
Where I've worked
Three years across support and systems roles, including active remote support for US-based and international clients.
IT System Support Engineer
Manage a full Microsoft 365 tenant and 100+ mailboxes across Microsoft 365, Zoho, and Apollo platforms over multiple locations, administer Entra ID identity and access, and provide remote Procore administration for US-based users in Houston, Texas.
Technical & IT Support Engineer
Sustained a 95% first-contact resolution rate across 50 to 60 tickets per week, supporting POS and desktop environments for international clients across the US, UK, and Europe via ConnectWise.
IT Support Officer
Delivered user and network support, configured proxy and access control, and maintained high system uptime for assigned environments.
IT Support Officer (Internship)
Provided on-site and remote support across multiple sites, including network device support and hardware maintenance.
Scripts & documentation
Sanitized, working samples of how I automate and document IT environments. No client or confidential data.
Employee Onboarding Automation
Creates an Entra ID user, assigns a license, applies department-based groups, and enforces MFA on first sign-in.
view on github →Secure Offboarding Script
Blocks sign-in, revokes sessions, removes group membership, reclaims licenses, and converts the mailbox to shared.
view on github →M365 License Report
Read-only utilization report that flags blocked accounts still holding licenses to cut wasted spend.
view on github →MFA & VPN Runbooks
Step-by-step procedures for Conditional Access rollout and structured VPN troubleshooting with escalation criteria.
view on github →Tools & technologies
Highlighted chips are my core specialties.
Let's talk
Open to remote IT support, systems administration, and Microsoft 365 administrator roles with US, UK, and international teams.